Refund policy
At Arovelle, we want you to love what you order. If something isn't right, we're here to help. Please read our policy below — it applies to all orders, including international shipments.
Return Window
You have 30 days from the date of delivery to request a return. After 30 days, we're unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it
- In its original packaging, with all tags and labels attached
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- Final sale and clearance items
- Personal care, beauty, and intimate products
- Perishable or consumable goods
- Custom, personalized, or made-to-order items
- Gift cards
How to Start a Return
Email us at arovellestore@gmail.com with your order number and the reason for your return. Our team will review your request and, if approved, send you the return address and instructions.
Please do not send items back without contacting us first — returns sent without prior approval cannot be processed.
Return Shipping Costs
- For change-of-mind returns, you are responsible for the cost of return shipping. Original shipping charges are non-refundable.
- For items that arrive damaged, defective, or incorrect, we cover all return shipping costs (see below).
We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.
International Returns
We ship worldwide, and international customers are welcome to return eligible items under the same terms above. Please note:
- International return shipping costs are the customer's responsibility for change-of-mind returns.
- Any customs duties, taxes, or import fees paid on your original order are non-refundable, as these are charged by your local government, not by Arovelle.
- International returns may take longer to reach us. Refunds are processed once the item arrives and passes inspection.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, faulty, or you received the wrong item, contact us at arovellestore@gmail.com within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll arrange a replacement or a full refund at no cost to you, including return shipping where required.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for the refund to be processed on our end.
- Your bank or card provider may require additional time to post the refund to your account.
If you haven't received an approved refund after this period, please contact your bank first, then reach out to us.
Exchanges
We only replace items that are damaged, defective, or incorrect. If you'd like a different product, the fastest way is to return your original item for a refund and place a new order.
Lost or Delayed Shipments
Delivery times vary by destination, especially for international orders. If your order hasn't arrived within the estimated delivery window, contact us at arovellestore@gmail.com and we'll help track it down. We'll work with you to resolve any confirmed lost shipments.
Order Cancellations
You may request a cancellation within 24 hours of placing your order. After this window, your order may have already entered processing or shipping and cannot be cancelled, but you can return it under the standard policy once it arrives.
Contact Us
Questions about a return or refund? We're happy to help.
Arovelle Email: arovellestore@gmail.com